Frequently Asked Questions

How do I book my party?

To book a party, please use our online booking system, call, or visit your location of choice. We prefer reservations be made at least 2 weeks in advance. A non-refundable deposit is required to reserve your party. We accept MasterCard, Visa, American Express, Discover, check or cash.

How early can arrive to set up?

We allow our hosting families to arrive no more than 15 minutes before their party. The IKS staff will be ready to assist you in setting up whatever you choose to bring to your party.

What should I expect on party day?

We have birthday parties down to a science! Our all-inclusive party package is designed to take the hassle out of party planning so you can relax and celebrate with your child.

The IKS experience will begin when you walk into our center and are greeted by our party hosts.  You and your guests will enjoy celebrating in our private Lab for 2 hours.

This will include experiments, music, pizza, water, cake time and other activities such as the optional opening of presents.

Everything is provided for this celebration! Your guests will be delighted and your birthday child will always remember this birthday!

Each party includes: 2hr. private and exclusive use of the lab which includes 45min-1hr of science experiments – 2 slices of pizza, 1 drink, and paper products for each scientist – Music – Set up and clean up – Attendants – Goodie Bags

Do you provide an invitation?

For your convenience, a birthday invitation is sent to you at time of booking. You are encouraged to complete it with your party information and email it to your guests.

May I bring my own food?

Our parties are all-inclusive in terms of the children (participating scientists).  You may bring food for your adult guests and any other food item of choice. Please note you must also bring a cake. (No alcohol, please)

May I bring my own paper products for the kids?

Although our paper products are festive and in theme, you are more than welcome to use your own.  Please let us know in advance.

What if I have kids/siblings coming under the age of 3 years old?

Children under the age of three are free and not included in the headcount unless they are participating in the activities.  All children over the age of 3 will be counted as a participant. Please inform us if large numbers of children under 3 are attending (materials and staffing reasons).

I need to cancel my party, now what?

Party deposits are non-refundable.  However, you can change your party date without penalty up to 3 days before your party.  If you reschedule your party within the 3 days of your party a $75 re-booking fee will apply.

When will I settle my bill?

The bill will be settled minimum 24 hours prior to your party. We will go through your final count and any add-ons at this time.  The deposit to reserve the party time will be deducted from the amount owed for the party.  If you have one or two unexpected guests arrive on the day of the party we will bill you on that day for those guests. There are no refunds for no-shows.

May I bring in my own balloons or goody bags?

Yes, you may.  But why go through the trouble?  You may order balloons from us.

Are there any items I may not bring?

No confetti or wall decorations, no outside entertainers without making those arrangements with us ahead of time.  No alcohol or special candles.

May parents drop off their kids?

Yes, kids may be dropped off for drop-off optional parties only but are in the care of host family, not I Know Science staff.

I was very happy with the lab instructor(s), may I give them a tip?

Although, there is no expectation nor an obligation to do so our lab instructors would feel flattered. Thank you.

What type of candles may I use on the birthday cake?

Traditional candles ONLY, please.  Any other type of candle will not be allowed for safety reasons.  Thank you.

Should I put an earlier time for my guests on the invite so they’re not late?

No, please do not put an earlier time other than your allotted time slot in which you are booked for.  We want you and your guests to feel welcome. We have birthday parties all day long and we may not be ready for your group if they show up at the wrong time.  No need to stress if everyone is not here right on time.  This is your time to socialize, take photos, etc while your guests arrive. The science experiments will begin once all or most of your guests have arrived. We have arrival calculated into our party duration.

I want to rent the space/venue only, I am not interested in the package. 

Please call to discuss your exclusive request. We do offer a venue only option. Please email info@iknowscience.com with your request.

My time is up but my guests are having too much fun and are not leaving, will you kick us out?

No, we will not kick you or your guests out. We love to see friends and family enjoy themselves! However, we do have other parties to prepare for just like we did for yours and we want to be 100% ready for them. Therefore, we will very nicely thank your guests for coming and remind them to get their party favors on their way out. This usually helps to remind them of the time. 😉

What do you suggest I bring?

All you have to bring is: the cake, cake cutter, candles, adult food and drinks, and paper products for your adult guests.

Will you help cut the cake?

Sure! If you need help cutting the cake we’ll happily give you a helping hand.

Is the camp director accessible and on-site?

Most definitively, our camp directors are always on site. Safety and security are our number one priority.

My child has a fever, is there a fever policy?

We have a 24hr. fever policy, which states a child must stay home until his or her fever is gone without medicine for 24hrs.

Are your instructors background checked?

Yes, all of our instructors are background checked. We take great pride in selecting our staff.  Most instructors are exemplary college & local high school scholars following a career in science.  By far the best role models for our kids!

My child is a bit shy will he/she be okay during camp?

Our groups are small and our kids get very close, they become great friends.  We foster a warm, friendly, respectful,  and fun environment for everyone.

Do you offer before or aftercare?

Yes, but you don’t need to decide whether you’ll need it until a few days before camp starts.

What is included in your price?

The cost of camp includes all materials & up to two snacks per day.

When is payment due?

Payment is due at the time of enrollment.

Is there a registration fee?

No! 🙂

Is there a sibling discount?

Yes, second, third, etc siblings receive a 10% off discount.

My child has a peanut allergy, how do you handle allergies.

Every parent will complete a form prior to the start of camp week.  Should your child suffer from any allergy we will adjust our snack choices per your recommendations.  We are a peanut free center.

Can my child buy lunch at camp?

No, parents must provide lunch.

How is the day spent?

Our day is broken up into blocks.  Our busy scientists are engaged and having a great time from start to finish with interesting and cool experiments, super structures, Eco-innovation, programming, engineering, robotics, mindful games, guided play, and so much more.

Does your camp work with a curriculum?

Yes, our project/inquiry-based curriculum is the guide all instructors utilize during camp.  The instructors elevate the curriculum with their outstanding delivery and the kids elevate it with their wonderful questions.

My child is attending all summer, will the program repeat week after week?

No. our comprehensive IKS curriculum offers up to 10 weeks of phenomenal activities which differ each week. However, every week offers a thorough look at science!

I want to register now and take advantage of the discounts but I don’t know what week (s) yet, it that a problem?

Not at all, we love that you are keeping up with our discounts.  Feel free to register and let us know your week(s) of choice no later than June 1.

Do I need to add tax to my total?

Yes, tax is charged.

Could you provide your tax id for tax purposes?

Most definitely. Simply email us at info@iknowscience.com and we will provide you with our tax id information.

How are absences handled?

Cancellation Policy:

You must let us know, via email (info@iknowscience.com), at least a day before your child will be absent in order to be able to make up the day. No shows without prior written notice will not be allowed to make up the day(s).

You may make up your missed day(s) during any of our camp offering days/weeks throughout the summer.

For day off school camp absences, you will have 3 months to use any missed camp days just as long as the required notification process has been followed.

Make-ups are not transferable.

I need to change my child’s dates of attendance?

Any changes must be made in writing and emailed to info@iknowscience.com at least 10 days prior. Please note some weeks may be full. All efforts will be made to give you the week(s) of your choice.

Are walk-ins allowed?

Scientists must be pre-registered by the Friday before. Registration closes on Fridays for the following week. Some weeks get full quickly, register early to ensure a spot.

What should my child wear?

Dress them comfortably.

What are your policies on behavior?

We want every child to have a great time. Misbehaving to a point where it’s affecting the quality of the program’s enjoyment for our other scientists is not supported. Scientists who do not follow the IKS kindness guidelines will have an opportunity to improve their decisions otherwise they may face suspension/expulsion.

Behavior Policy: 

  • Initial verbal warning
  • Secondly, we will speak to your child discretely and encouragingly. If behavior does not improve they may miss out on activities.
  • Sadly, if behavior does not improve at this point the parent will be notified via phone, written notice or in person.
  • If issues persist we will meet with the parent and child may face a possible suspension or expulsion from IKS camp. Refunds for expulsion are considered on a case by case basis.

Do scientists receive a discount on toys?

Yes! Every FRIDAY our scientists for that week receive a 10% discount on their toy purchase. (excludes lego)

 

Is the director accessible and on-site?
Most definitively, our camp directors are always on site. Safety and security are our number one priority.

Are your instructors background checked?
Yes, all of our instructors are background checked. We take great pride in selecting our staff. Most instructors are exemplary college & local high school scholars following a career in science. By far the best role models for our kids!

What is included in your price?
The cost of the IKS afterschool lab includes all materials for the duration of the session.

When is payment due?
Payment is due at the time of enrollment.

Is there a registration fee?
No! 🙂

Is there a sibling discount?
Yes, second, third, etc siblings receive a 10% off discount.

How is the time spent during the program?
Our afternoon is broken up into 2 main blocks. Our busy scientists are engaged and having a great time from start to finish with interesting and cool experiments, super structures, Eco-innovation, programming, engineering, robotics. The first 45min-hour is spent exploring a new field of science each week through hands-on experiments. The last 30min or so is spent building and programming robots.

Does your afterschool labs work with a curriculum?
Yes, our project/inquiry-based curriculum is the guide all instructors utilize during The Lab. The instructors elevate the curriculum with their outstanding delivery and the kids elevate it with their wonderful questions. The IKS curriculum encompasses all areas in science such as biology, chemistry, environmental science, physics, zoology and others.

Do I need to add tax to my total?
Yes, tax is charged.

Could you provide your tax id for tax purposes?
Most definitely. Simply email us at info@iknowscience.com and we will provide you with our tax id information.

Are walk-ins allowed?
Scientists must be pre-registered.

What should my child wear?
Dress them comfortably.

What are your policies on behavior?
We want every child to have a great time. Misbehaving to a point where it’s affecting the quality of the program’s enjoyment for our other scientists is not supported. Scientists who do not follow the IKS kindness guidelines will have an opportunity to improve their decisions otherwise they may face suspension/expulsion.

Behavior Policy:
-Initial verbal warning
-Secondly, we will speak to your child discretely and encouragingly. If behavior does not improve they may miss out on activities.
-Sadly, if behavior does not improve at this point the parent will be notified via phone, written notice or in person.
-If issues persist we will meet with the parent and child may face a possible suspension or expulsion from the program. Refunds for expulsion are considered on a case by case basis.

How do I register my child for a program?
Registration takes about 2 minutes. Call the location of your choice or simply register online.

Does my child need to bring in any materials?
No, not at all, all materials are provided.

Can my child enroll more than once?
Our curriculum is on-going. We encourage kids to enroll repeatedly. Our instructors plan according to each roster. We don’t repeat labs unless it’s an absolute favorite or there is more to learn in a specific concept. Only then will our instructors revisit an experiment or activity.

May I stay/drop off?
All of our after school programs are drop off. You must come in and sign in/out your child.

Do you offer discounts?
Yes, we often open registration early and offer early registration discounts. We also offer 10% off siblings.

Can my child bring a snack?
Of course. 🙂

My child is sick and missed a lab can he make it up?
Yes, you may join us any time the following session. Parents can call as late as noon time the day of the lab their child will miss. If you register for the next session then we will prorate your cost. Only one make-up class is allowed. No refunds or transfers for missed classes and/or no shows.

My kids are homeschooled is there a program for them during the day?
Yes, we will work with you to put forth a program time that best suits your group. However, we have a minimum of 10 scientists for such programs.

I just found out about your programs and would like to register my child but the session has begun, may I still register him/her?
Yes, we prorate. The IKS curriculum is executed in a way that each week is stand alone in terms of concepts and activities. You are welcome to register at any point during the session.

I am a school principal, after school director, or teacher and I’m interested in bringing your program to our school, is that a possibility?
Yes, you have two ways you can bring the IKS experience to your school, you may purchase the IKS curriculum and execute the program with your own staff or you can have our team of instructors come out and execute the program at your school.
The IKS program is in many schools in the South Florida area and we couldn’t be happier to share the love of science and joy of learning with as many kids as we can.
Please email us at info@iknowscience.com to set up a meeting and discuss the various ways we support schools, through our outreach options, in their effort to elevate their science programs.